Joel Frenette

Chief Technology Officer & AI Strategist

22+ years of transformative IT leadership experience specializing in AI integration, enterprise digital transformation, and cybersecurity excellence.

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About Me

I am a results-driven technology executive with over 22 years of experience in IT leadership, currently pursuing a dual MBA while holding extensive certifications including PMP, AWS AI, and ITIL. My career spans enterprise AI strategy, infrastructure modernization, cybersecurity governance, and digital transformation initiatives.

As a member of the Forbes Technology Council and an Enterprise AI Strategy Advisory Board Member, I bring a wealth of knowledge in implementing cutting-edge technologies that drive business growth and operational excellence. My leadership approach combines strategic vision with hands-on technical expertise, allowing me to bridge the gap between business objectives and technological solutions.

Throughout my career at organizations like NextEra Energy, HairClub, and AIExperts99, I've consistently delivered multi-million dollar projects on time and under budget, while building high-performing teams that excel in fast-paced, complex environments. My focus on responsible AI adoption, cybersecurity excellence, and strategic digital transformation positions me as an ideal candidate for CAIO, CIO, CTO, and Advisory Board roles.

Core Expertise

AI Strategy & Integration

Enterprise AI roadmapping, conversational AI implementation, and responsible AI governance frameworks

Strategic IT Leadership

Executive technology vision, IT governance, and aligning technology with business objectives

Program Leadership

Multi-million dollar portfolio management, cross-functional team leadership, and PMO establishment

Cybersecurity Leadership

NIST CSF implementation, vulnerability management, and compliance with SOX, GDPR, and PCI/DSS

Digital Transformation

End-to-end enterprise modernization, legacy system migration, and cloud-first architecture

Team Development

Technical talent acquisition, mentorship programs, and high-performance team building

Process Optimization

Agile/SAFe implementation, business process reengineering, and operational efficiency

Data Center Management

Infrastructure modernization, server consolidation, and disaster recovery planning

Cloud Architecture

AWS implementation, hybrid cloud strategy, and SaaS integration

Software Development

API integration, web application development, and DevOps practices

Business Intelligence

PowerBI dashboard creation, data analytics, and KPI development

Enterprise Architecture

System design, technology stack selection, and enterprise-wide integration strategies

Key Leadership Experience

Chief Artificial Intelligence Officer (CAIO)

AIExperts99.com

2025 - Present

Boca Raton, United States

AI Strategy

Conversational AI

Enterprise Consulting

AI Governance

Enterprise AI Consultant specializing in AI Strategy, Advisory, and Conversational AI Voice & Chatbots, driving responsible AI adoption and innovation across enterprise ecosystems.

Key Achievements:

Developed comprehensive AI strategies for Fortune 500 clients, resulting in 30% operational efficiency improvements
Implemented conversational AI solutions that reduced customer service costs by 25% while improving satisfaction metrics
Created AI governance frameworks ensuring ethical implementation and regulatory compliance

Enterprise AI Strategy Advisory Board Member

PeopleToGo Inc.

2025 - Present

Ontario, Canada (Remote)

AI Strategy

Advisory Board

Ethical AI

Enterprise Transformation

Leading the Enterprise AI Strategy Advisory Board, aligning with PeopleToGo's commitment to a human-centric AI approach that enhances the human work experience rather than replaces it.

Key Achievements:

Leading the Enterprise AI Strategy Advisory Board, setting the vision and direction for AI adoption
Overseeing the design and implementation of AI strategy, integrations, and training programs across the company's operations
Ensuring seamless and ethical adoption of AI technologies with a focus on human-centric approaches
Establishing the foundation for an inclusive, forward-thinking approach to AI in the workplace

Council Member & Contributor

Forbes Technology Council

2025 - Present

Jersey City, United States

Thought Leadership

Technology Strategy

Industry Recognition

Contributing thought leadership on enterprise technology trends, AI implementation strategies, and digital transformation best practices.

Key Achievements:

Increased industry recognition by being published up to 4 times annually in Forbes Technical Council
Grew readership by contributing to Expert Panel and Featured Articles on Forbes.com
Established authority in AI governance and enterprise technology leadership

Senior Technical Program Manager (TPM)

NextEra Energy

2024 - Present

Juno Beach, Florida

AWS AI

SAFe Agile

Enterprise Migration

AI Integration

Leading teams on a multi-year, multi-million-dollar SAFe Agile project, focused on critical migrations from Cisco to AWS Connect, leveraging Amazon's advanced AI suite for improved customer service and enhancing agent work experience.

Key Achievements:

Implementing Amazon Q for business intelligence, Bedrock for foundational AI capabilities, and Amazon Lex and Polly for enhanced voice and text interfaces
Orchestrating cross-functional teams across IT, operations, and business units to ensure seamless integration
Establishing governance frameworks for responsible AI adoption across the enterprise

Chief Technology Officer (CTO)

TravelFun.Biz

2019 - Present

Boca Raton, United States

CRM Implementation

Digital Marketing

Training Development

AI Integration

Led the implementation of the GoHighLevel CRM with Website, Web chat, Social Media, Text and Email campaigns integrations. Created award-winning Agent Training Programs with AI, Hosting and Social Media training video LMS content.

Key Achievements:

Implemented the GoHighLevel CRM with seamless integrations across multiple platforms
Created award-winning agent training programs with AI-enhanced learning content
Developed comprehensive digital marketing strategies increasing lead generation by 45%

Senior Technical Program Manager (TPM)

HairClub

2018 - 2024

Boca Raton, United States

Portfolio Management

Salesforce

Digital Transformation

Cost Optimization

Managed a portfolio of over 50 high-value IT projects per year with a combined budget exceeding $4.2 million, delivering transformative digital initiatives.

Key Achievements:

Led Salesforce rollout with multiple Scrum teams in a 9-month deployment, improving consultation experience and implementing virtual consultations
Deployed RingCentral dialer project over 9 months to replace BrightPattern & SightCall in the call center
Created and implemented cost-savings strategies totaling over $3.4 million per year in annualized savings from Opex

Featured Projects

AI & Machine Learning

AWS AI Integration Suite

Led the implementation of Amazon's advanced AI services including Amazon Q, Bedrock, Lex, and Polly to transform customer service operations at NextEra Energy.

Key Outcomes

Reduced average call handling time by 35%
Improved first-call resolution rates by 28%
Deployed AI-powered agent assistance tools across 200+ service representatives

Technologies

AWS Connect

Amazon Bedrock

Amazon Lex

Amazon Polly

Amazon Q

Digital Transformation

Enterprise Salesforce CRM Rollout

Spearheaded the company-wide implementation of Salesforce for HairClub, transforming customer relationship management and consultation processes.

Key Outcomes

Streamlined consultation booking process, reducing scheduling time by 40%
Implemented virtual consultation capabilities, expanding market reach by 22%
Integrated marketing automation, increasing lead conversion by 18%

Technologies

Salesforce

Lightning Scheduler

Marketing Cloud

Integration API

Virtual Consultation

Communications

RingCentral NICE CXone Call Center Migration

Led the migration from BrightPattern to RingCentral NICE CXone (inContact) for all outbound and inbound calling within the Call Center, transforming customer service capabilities.

Key Outcomes

Reduced call center operational costs by 32% through platform consolidation
Improved agent efficiency with integrated omnichannel capabilities
Enhanced call quality and reliability with 99.99% uptime SLA
Implemented advanced analytics for real-time performance monitoring

Technologies

RingCentral

NICE CXone

inContact

Call Center Analytics

Omnichannel Integration

Infrastructure

Enterprise-Wide Technology Refresh

Managed comprehensive technology upgrades across 98 centers with a $2.2 million budget, modernizing the entire network infrastructure, endpoint devices, and communications systems.

Key Outcomes

Replaced legacy Cisco ASA firewalls with Cisco MX firewalls across all locations
Upgraded network with Meraki MS220 switches and MR52 APs for enhanced performance
Deployed Microsoft Surface Pro tablets and Dell all-in-one PCs for improved user experience
Migrated from Mitel phone system to Yealink on Vinix VoIP, reducing telecom costs by 35%